Accessibility Statement

We believe everyone should have access to our services regardless of ability. We continuously work to improve accessibility and welcome feedback to help us do better.

Our website is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We test against these standards as part of our development process.

Our site includes semantic HTML, keyboard-only navigation support, sufficient color contrast, descriptive link text, alternative text for images, ARIA landmarks, and a focus-visible state on all interactive elements.

Our site is tested with current versions of JAWS, NVDA, VoiceOver, and TalkBack screen readers across major browsers (Chrome, Safari, Firefox, Edge).

Some legacy content and third-party embedded widgets may not fully meet WCAG 2.1 AA. We are actively addressing these and welcome reports of specific issues.

If you encounter an accessibility barrier, please email accessibility@scalepayments.com or call 718-702-0186. We aim to respond within 2 business days.

If you cannot access content on our website, we will provide the information in an alternative format on request — email, large print, or over the phone with a representative.

Some content (videos, embedded forms, payment widgets) is provided by third parties. We work with partners that share our accessibility commitments, but we cannot guarantee third-party content fully complies.

If you wish to file a formal complaint, please email accessibility@scalepayments.com with details of the barrier encountered. We treat all complaints confidentially and will respond with next steps within 5 business days.

Accessibility is an ongoing effort. We conduct quarterly audits, train our developers in inclusive design, and prioritize accessibility fixes alongside new features.