If Scale Payments has set you up with a Valor VP800, you've got one of the most capable countertop terminals on the market — a dual-screen Android device that handles every payment type your customers will hand you and runs a dual pricing program right out of the box. This guide walks you through getting it up and running and using the features that matter day to day.
If you get stuck at any point, you don't need to dig through a manual or wait on a support queue. Your Scale Payments rep set this device up and is a phone call away.
What you're working with
The VP800 is an all-in-one Android POS terminal. A few things make it different from a basic credit card machine:
Two screens
An 8-inch merchant-facing touchscreen where you ring up the sale, and a 5-inch customer-facing display so your customer can see the amount, choose a tip, and complete their payment with full transparency.
Every payment type
Tap (contactless), dip (chip), swipe (magstripe), plus mobile wallets like Apple Pay and Google Pay, and QR-code payments.
Built-in printer
For paper receipts, with SMS and email receipts available too.
Flexible connectivity
Wi-Fi, 4G/5G cellular, and Bluetooth, so it keeps working whether or not your internet does.
Built-in dual pricing
Which is the part that directly affects your bottom line. More on that below.
Step 1: Power on and connect
Plug in the VP800 and power it on. The first thing it needs is a network connection. From the home screen, open Settings, where you can connect to your Wi-Fi network (have your Wi-Fi password handy) or confirm the cellular connection if your device came with a SIM.
A quick tip: even if you're using Wi-Fi as your primary connection, the cellular backup is worth keeping active. If your shop's internet goes down mid-shift, the terminal stays online and you keep taking cards. That redundancy is one of the VP800's best practical features.
Anything requiring admin-level changes to the device was configured by your rep during setup, so you shouldn't need to touch deeper settings. If something needs changing, contact Scale Payments rather than experimenting in the admin menus.
Step 2: Run your first sale
Running a standard transaction is straightforward:
On the 8-inch merchant screen, enter the sale amount.
Hand off to the customer, or turn the device so they can see the 5-inch customer display.
The customer chooses how to pay — tap, dip, swipe, or scan a QR/wallet code.
If tipping is enabled, the customer is prompted to add a tip (including a custom amount if they want).
The sale completes, and you can print a receipt, send it by SMS or email, or skip the receipt entirely.
Step 3: Understand dual pricing on the device
The customer-facing screen showing the amount before they pay isn't just a nice touch — it cuts down on disputes, because the customer saw and approved exactly what they were charged.
This is the feature that makes the VP800 more than just a card reader. The terminal is built to run a dual pricing program, which is how you stop card processing fees from eating your margin.
In practice, the device displays both a cash price and a card price, and applies the right one based on how the customer pays. Your customer sees the choice clearly on their screen, and you recover the cost of card acceptance automatically — no manual math, no awkward conversation at the register.
If you're not yet familiar with how dual pricing works or why it beats a traditional surcharge, it's worth reading our full explainer on how dual pricing works. The short version: it's the cleanest, most customer-friendly way to get processing costs off your books, and the VP800 runs it natively.
Your specific pricing configuration was set during deployment, so it's already working. If you want to adjust how it's displayed or applied, that's a quick change your rep can make.
Step 4: Daily operations
A few things you'll do regularly:
Settling your batch
At the end of each day, your transactions need to be settled (batched) so the funds move to your account. Many setups settle automatically at a set time; confirm with your rep whether yours is automatic or manual.
Refunds and voids
You can issue refunds and void transactions directly from the transaction menu. A void cancels a sale before it settles; a refund returns money on a sale that already settled.
Reprinting receipts
If a customer needs a duplicate, you can reprint a receipt from a past transaction by pulling up the date in the transaction module.
Tips and reporting
If you're in a restaurant or service business, the device handles tip entry and produces tip and settlement reports.
When to call your rep
The VP800 is reliable, but you'll occasionally need a hand — adjusting your pricing display, enabling a feature like tipping or EBT, troubleshooting a connection, or training a new employee. This is exactly where Scale Payments is different from a processor that ships you a box and disappears. Setup, changes, and support come from a real person who knows your account.
If you're a business owner who's heard about dual pricing terminals like the VP800 but isn't set up with one yet, get in touch — we'll walk you through whether it's the right fit and handle the setup for you, in person.